Privacy Policy

At Kairasi Jewels, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. About Us

Kairasi Jewels is an online jewellery business offering fine jewellery products to customers in Australia and other international markets.

Our website is hosted and powered by Shopify, which enables us to provide secure e-commerce services, payment processing, and order management functionality.

2. Personal Information We Collect

We may collect the following categories of personal information:

a) Personal Details

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address

b) Payment & Transaction Information

• Payment confirmation details
• Order history
• Purchase details
• Refund and exchange information

Please note that payment card details are processed securely by third-party payment gateways and are not stored directly by us.

c) Account Information

If you create an account with us, we may collect:

• Username and password
• Wishlist preferences
• Saved shopping preferences
• Order history

d) Device & Website Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Website interaction data
• Pages viewed
• Cookies and analytics data

e) Communications

We may collect information you provide when:

• Contacting customer support
• Submitting enquiries
• Participating in promotions
• Providing feedback or reviews

3. How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and analytics technologies
• Through Shopify and integrated third-party service providers
• Through marketing and advertising platforms where permitted by law

4. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide customer support
• Process returns, exchanges, or refunds
• Communicate order updates
• Improve our website and customer experience
• Detect and prevent fraud or unauthorised transactions
• Send marketing communications where consent has been provided
• Comply with legal and regulatory obligations

5. Marketing Communications

With your consent, we may send you:

• Promotional offers
• Product launches
• Collection updates
• Marketing emails and SMS communications

You may unsubscribe from our marketing communications at any time using the unsubscribe link in our emails, or by contacting us directly.

6. Cookies & Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Maintain shopping cart functionality
• Analyse website traffic and performance
• Deliver relevant advertising

You may disable cookies through your browser settings; however, some website features may not function properly.

We may use third-party analytics services such as Google Analytics and Shopify Analytics.

7. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

• Shopify
• Payment gateway providers
• Shipping and logistics providers
• IT and website service providers
• Marketing and analytics providers
• Professional advisers
• Government or regulatory authorities where required by law

These third parties are only permitted to use your information for legitimate business purposes and in accordance with applicable privacy laws.

8. Shopify Services

Our online store is hosted by Shopify Inc, which provides the e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify's data storage systems, databases, and general Shopify applications. Shopify stores data on secure servers protected by industry-standard security measures.

For more information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy

9. International Data Transfers

As an online business, some of your personal information may be transferred, processed, or stored outside Australia, including by Shopify and third-party service providers.

Where international transfers occur, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

10. Data Security

We take reasonable precautions and implement industry-standard security measures to protect your personal information from:

• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies

12. Australian Privacy Rights

Kairasi Jewels handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to marketing communications
• Request information about how your data is handled

To exercise these rights, please contact us using the details below.

13. Australian Consumer Law

Nothing in this Privacy Policy or any other policy on our website excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Customers may be entitled to remedies including repair, replacement, or refund where products are faulty, damaged, not as described, or fail to meet consumer guarantees under applicable Australian law.

14. Children's Privacy

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without parental consent, we will take reasonable steps to delete that information.

15. Third-Party Links

Our website may contain links to external websites or social media platforms operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of those websites before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or operational requirements.

Updated versions will be posted on this page with the revised effective date.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us:

Email: info@kairasijewels.com.au

Website: www.kairasijewels.com.au