Refund policy

Return and Refund Policy

The Kairasi Assurance

At Kairasi Jewels, every creation is more than mere jewellery — it is a reflection of heritage, craftsmanship, and trust passed through generations. When you choose Kairasi, you are choosing uncompromising quality, complete transparency, and a seamless luxury experience, right from the moment you place your order to the day it becomes part of your story.

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30-Day Risk-Free Returns

Shop confidently with our 30-day satisfaction guarantee.

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Local Australian Returns

Convenient returns processed through our Australian facility.

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Insured Delivery

Fully insured premium shipping with tracking and signature confirmation.

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No Hidden Charges

Duties and taxes included. The price you see is the price you pay.

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Global Quality Verification

Every piece undergoes rigorous international quality checks.

Complimentary Insured Delivery

Your jewellery is a valuable investment, and its journey to you is treated with utmost care:

  • The piece is fully insured
  • Track your shipment across Australia
  • Signature required upon delivery
  • Trusted premium courier partners only
  • No unattended deliveries under any circumstance

No Hidden Costs

Prices you see on the website include all duties and taxes.

30-Day Client Satisfaction Guarantee

We understand that true luxury comes with peace of mind. You may return eligible items within 30 days of delivery.

Returnable Items

To be eligible for returns:

  • Item must be in unused condition
  • Original packaging and certification retained
  • Kairasi tamper-evident security tag remains intact

Non-Returnable Items

  • Custom-made items
  • Engraved jewellery
  • Resized pieces

Returns are processed through our local facility in Australia. A dedicated concierge will guide you throughout the process.

Refunds

Every returned piece undergoes a careful inspection and final quality verification. Once approved, refunds are initiated and may take up to 3–4 weeks.

  • Refunds are returned to the original payment source
  • Original shipping charges may be non-refundable for change-of-mind returns
  • Faulty or incorrect items are fully covered by Kairasi

Exchanges

Enjoy hassle-free exchanges for design changes and size adjustments, subject to availability. Every exchange is handled with the same care as a new order.

Order Changes & Cancellations

Orders can be modified or cancelled within 24 hours of placement. Charges may apply after this period.

  • Orders cannot be cancelled once dispatched
  • If an order is cancelled after dispatch or refused upon delivery, shipping, customs and handling charges will be deducted from the refund

Your Trust Is Our Highest Priority

  • Secure encrypted payment gateways
  • We never store your card details
  • Your information is used only to fulfil your order
  • We never sell or share your data

Our Craftsmanship Guarantee

Every Kairasi piece is crafted to last generations.

Our Promise

  • Certified gold purity (14K / 18K)
  • Hallmarked authenticity
  • Ethically sourced materials

Lifetime Support

  • Professional cleaning & polishing
  • Repair services where applicable

Australian Consumer Protection

Our products are backed by guarantees under Australian Consumer Law.

  • A replacement or refund for major faults
  • Repair or replacement for minor issues

More Than Jewellery

We don’t just deliver jewellery. We deliver confidence, trust, and a timeless experience.